Frequently asked questions
Frequently Asked Questions (FAQ)
Shipping and Delivery
Q: How long does it take to process my order?
A: Orders are typically processed within 1-3 business days. Once processed, you will receive a confirmation email with your tracking details.
Q: What are your shipping options?
A: We offer standard, expedited, and express shipping options. Shipping times and costs vary depending on your location and the selected shipping method.
Q: Do you ship internationally?
A: Yes, we ship internationally. Delivery times and costs vary based on the destination.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 10-day return policy. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team at support@mavencouture.com.
Gift Cards
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. They can be purchased directly from our website and are perfect for any occasion.
Q: Can I use a gift card in combination with a discount code?
A: Yes, our gift cards can be used alongside valid discount codes at checkout.
Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or modified within 24 hours of being placed. Once the order status changes to “Processing,” it can no longer be modified or canceled.
Contact Us
If you have any other questions, feel free to reach out:
Email: support@mavencouture.com
Address: 250 W Broadway, Eugene, Oregon 97401
