Refund policy

Return Window We want you to love your purchase! If you are not completely satisfied, you may initiate a return request within 7 days of the delivery date showing on your tracking information.

Return Eligibility & Item Condition To be eligible for a return, items must meet the following criteria:

  • Unworn, unwashed, and in original condition.
  • Returned with original tags attached and in the clear individual garment bag with the original SKU label intact.
  • Free of makeup, deodorant, perfume, or pet hair.

Final Sale & Non-Returnable Items Due to hygiene and category restrictions, the following items are FINAL SALE and cannot be returned:

  • Intimates, Lingerie, and Bodysuits
  • Swimwear
  • Jewelry and Beauty Products
  • Face Masks

Exchanges We do not offer direct exchanges. If you need a different size or item, please return your eligible item for a refund and place a new order.

Return Shipping & Fees

  • Standard Returns: Customers are responsible for the cost of return shipping.
  • Damaged or Incorrect Items: If you received a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos of the issue so we can issue a replacement or prepaid label.
  • Restocking Fees: Items returned without original packaging/tags or failing inspection may be subject to a 20% restocking fee or rejected.

How to Initiate a Return

  1. Contact our support team at [INSERT YOUR STORE EMAIL] within 7 days of delivery with your order number and the reason for your return.
  2. Once approved, you will receive a Return Authorization (RA) number and return address.
  3. Pack your items securely, include the RA number, and ship the package back within 7 days of receiving authorization.
  4. Refunds will be processed to your original payment method within 5–7 business days of the returned package being received and inspected.

Key Requirements for Store Owners:

  • 7-Day Window: Trendsi strictly counts 7 calendar days starting the day carrier tracking marks the package as "Delivered".
  • Damaged Items: Trendsi requires photo evidence to approve returns for damaged or wrong items, so always collect photos from your customer before submitting the request in your Trendsi portal.
  • International Orders: Trendsi only accepts returns for US orders. If you ship outside the US, mark those orders as non-returnable or handle those returns yourself.